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About Us

Who is Hello Direct?

Hello Direct has been the leading developer and direct marketer of desktop telephony products since 1987. We have grown from a small handful of visionaries to a well recognized business-to-business leader in telecommunications solutions. In November, 2000, Hello Direct merged with and became a cooperating unit of GN Netcom (a world leader in hands-free communication technologies), a unit of the Danish company GN Store Nord, listed on NASDAQ OMX Copenhagen.

We listen to you.

Today Hello Direct and its web site, HelloDirect.com the leading online resource for telecom products, information, and service focus on the needs of small businesses and telephone-intensive individuals. We develop our entire product offering in direct response to what our customers ask for. We are customer driven.

We are innovators.

In 1991 we were first to market with a wireless telephone headset. This headset enabled you to multi-task while talking on the phone, and simultaneously walk up to 150 feet from your desk. It was a boon to small businesses where both time and freedom were in short supply. Today we offer a number of hands-free and cordless headsets and belt packs delivering even more flexibility, including the award-winning GN Netcom 9120 2.4 GHz Cordless Headset and the GN Netcom Ellipse 2.4 GHz Cordless Belt Pack, among others.

We offer superior solutions.

Currently Hello Direct provides more than 800 high-quality, business-oriented telephony solutions including Hello Direct and GN Netcom-brand products as well as those from leading manufacturers such as Polycom, AT, Nortel, Panasonic, Siemens, Motorola, and many others. We rigorously evaluate our products for quality, reliability, comfort, ease of use, and ease of installation. We then screen the products, and test, test, test.

Our web business alone is growing by more than 100% year to year. In cooperation with carefully chosen partners, HelloDirect.com also provides a host of online services to help keep your business competitive. If you have any questions about Hello Direct or the solutions we provide or those you'd like us to please contact us at xpressit@hellodirect.com. Or call our toll-free number, 1-800-435-5634 (1-800-HELLO34).

Why buy from us?

Historically, Hello Direct has operated its business according to 4 core principles. In addition to taking your input very seriously and translating it into effective product solutions, we offer you a complete package, including:
  • Fast delivery
  • Easy ordering
  • Total support
  • 100% Satisfaction guarantee

You'll get it fast.

You need it yesterday. Well, we can't turn back the clock, but we can do everything humanly possible and more to get your order out quickly. Fortunately, 95% of our orders ship overnight, so you can have yours in 1 or 2 days or even sooner.

To help you get what you need now, we stock a multi-million-dollar onsite inventory. We also buy in large volume and demand fast shipment from our suppliers, and that further ensures our ability to respond to you in real-time. Our robust information systems and an operations infrastructure provide added advantages.

You won't believe how easy it is!

You can shop from the HelloDirect.com web site, or via the Hello Direct paper catalog call 1-800-435-5634 (1-800-HELLO34) or click on the home page Catalog link for a subscription). Either way, it's simple, convenient, fast. We answer our e-mails (and our telephones) quickly that can be critical to your business. Our web site is accessible 24 hours a day, 7 days a week, and you can call Hello Direct our office hours are:
Monday through Friday, 8 a.m. to 5 p.m. EDT.

You'll be totally supported.

It's only natural to worry about compatibility; each product you buy must seamlessly interact with all the other products in your office. Well, Hello Direct products generally don't require much "support," for we design them to be easy to set up and use. But if you do need help, it's available. We educate our sales and support reps extensively, so they're equipped to recommend the best solutions for your unique situation, every time.

After the sale, our technical support staff (1-800-964-6444) can help you with additional installation, system add-ons, and so on. This support is FREE you don't even have to pay for the call for as long as you own the product. You're also protected on most products, by a 30-day money-back guarantee (contact us within 30 days of your invoice date for a complete credit, exchange, or refund), and a 2-year product warranty (on most Hello Direct and GN Netcom-brand products). What's more, we'll keep you informed. More than 200,000 business customers have opted into HelloDirect.com's bi-monthly Newswire, an e-mail newsletter featuring product reviews, telephony tutorials, industry news, and advance notice about upcoming special offers. You can also stay current with the news and reviews on our web site. Simply click "Get Informed."

You must be satisfied.

In fact, if you're not completely satisfied we want to know about it. Now, with all these reasons for buying from Hello Direct and HelloDirect.com, you owe it to yourself to try us today! And feel free to contact us any time at xpressit@hellodirect.com.

April 24, 2014
1-800-435-5634