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Ordering and Shipping

At HelloDirect.com, we guarantee fast shipping. Why? Because we know how frustrating it can be to find the product you've been looking for—and have to wait weeks for it to arrive. That's why we ship 90% of our orders the same day we receive them. Take a moment to browse our shipping and ordering policies below. If you have any questions, call us at 1-800-435-5634 (1-800-HELLO34), toll free.
 
Ordering deadlines
Hello Direct processes orders Monday through Friday. Orders placed after 4:00 p.m. Friday, EST, or on Saturday or Sunday will be processed the following Monday.

Saturday delivery:
Overnight delivery for orders placed on Friday to be delivered on Saturday will require an extra charge (additional $10 added to overnight charge). Otherwise, the order will arrive on Monday. Next-day air charges will apply.

Cut-off time for next-day shipping:
More than 90% of orders are shipped the same day they're received. Orders placed before 4:00 p.m. Eastern Standard Time (1:00 p.m. Pacific) will be processed the same day pending credit approval. In most cases, your order should arrive within 1-2 business days. Orders placed after 4:00 p.m. EST (1:00 p.m. Pacific) will not be processed until the following business day.

Special note: Orders that need to be shipped via UPS must be placed before 3:30 p.m. EST for next-day delivery.
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Available shipping options
  • UPS Next Day Air Early A.M. (8 A.M. to major cities)
  • UPS Red (10:30 A.M. Next Day)
  • UPS Blue (End of 2nd business day)
  • UPS Ground (1 to 6 business days)
  • USPS STD Mail - non-traceable (7 to 14 business days )
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Tax
Orders shipped to the states of California will have sales tax added to their order totals.
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International and territory shipments
For shipments to the U.S. Virgin Islands and Guam, please note that the customer is responsible for all customs and duty charges.

Our standard shipping method to Guam is UPS Red (Next Day by 10 a.m.). For additional shipping options and rates, please e-mail us at ordering@hellodirect.com.

Due to government restrictions, licensing/certification requirements, and telephone network compatibility issues, our products are not currently available for shipment outside of the United States (including Canada). Our products have not been tested for use outside of the United States. Many of our products may not be compatible with the telephone equipment and electrical requirements of other countries.
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Tracking packages
You can track your order via UPS Tracker.
Please e-mail ordering@hellodirect.com for questions or information on your shipments.
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Backorder policies
Hello Direct does not currently show inventory levels on site. Notice will be sent by e-mail within 24 hours of backorder status. Shipping prices are unaffected by backorders. If you need an item overnight and you wish to verify if it is in stock please e-mail us at ordering@hellodirect.com. Shipping is calculated based on number of days it takes the carrier to deliver the package once it is in their hands, not how many days it takes us to get the product to you. Ordering an item does not guarantee that it is in stock. Orders will be held until the order is complete unless otherwise requested.
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Accepted forms of payment/alternative methods of payment/ordering
Hello Direct accepts: Visa, MasterCard, American Express, Novus, Discover, and Diners Club

By phone: 1-800-435-5634 (1-800-HELLO34)

By fax: 1-800-456-2566

By mail:
Hello Direct
77 Northeastern Blvd.
Nashua, NH 03062
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Hello Direct Purchase Order Policy
1.  A purchase order will be required for all open term orders
     being placed over $500.00.
2.  A purchase order will be required for all Government
     (Federal, State, Local) or Educational facility orders
     regardless of dollar amount.
3.  Hello Direct reserves the right to request additional
     information such as a completed credit application or
     purchase order regardless of dollar amount.

Please fax all purchase orders to:
Hello Direct Inc.
Attn: Sales
Fax: 1-800-456-2566
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Corporate Accounts/Volume Purchase Program: How to open an account
Does your company order 50 or more headsets per year? Or 4 or more teleconferencing units? If so, you're entitled to your own Corporate Account Executive, and a host of other benefits. To learn more about the Hello Direct Corporate Accounts Program, e-mail at xpressit@hellodirect.com or call our toll-free Corporate Accounts hotline at 1-888-208-0102.
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Contact e-mails/phone numbers
   Customer Service:
   xpressit@hellodirect.com 1-800-435-5634 (1-800-HELLO34)
   Corporate Accounts:
   xpressit@hellodirect.com 1-888-208-0102
   Technical Support:
   hitech@hellodirect.com 1-800-964-6444
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Pricing discrepancies/typographical errors
We're only human. Therefore, from time to time it is possible that we may publish a price on this web site that is incorrect. Such an inaccuracy may relate to pricing and availability. We reserve the right to correct any errors, and to update information at any time without prior notice. We apologize for any inconvenience an occasional error or omission may cause you, and we hope you will continue to find ordering from HelloDirect.com as convenient and satisfying as we intend it to be. Our customers mean everything to us.
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July 30, 2014
1-800-435-5634