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Hello Direct Privacy Policies
Hello Direct values the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. That is why Hello Direct is committed to protecting your privacy and using the information you share with us responsibly.
Our Privacy & Security Statement describes the information we collect about you, as well as why and how we use it. We also explain the choices you can make about how we collect and use your information.
Limited Information Gathering
Like many commercial web sites, HelloDirect.com uses software tags called "cookies" so we can better serve you with tailored information when you return. Cookies are small text identifiers sent to your computer to facilitate subsequent visits. Most browsers let you define preferences to notify you when you are sent cookies and let you decide whether to accept or reject them. Virtually all browsers let you remove cookies from your computer. Cookies cannot retrieve information from your computer, spread viruses, or capture your e-mail address. Hello Direct uses the information collected with cookies to track site use and improve our service to you and other visitors.
Information Collection and Usage
Hello Direct is the sole owner of the information collected on the site, and may collect personal information voluntarily supplied by you when you order products; enter contests, complete surveys, and the like. Hello Direct clearly informs you in advance, and explains how this personal information is to be used. You have a right not to provide this information. If you choose not to provide such information, you are still welcome to visit HelloDirect.com, but may be unable to participate in certain options, offers, and services.
Uses of personal information
If you supply Hello Direct with your postal address, and/or email address, you may receive periodic mailings to inform you of new products, services, events, or offers from our trusted marketing partners. If you prefer not to receive such mailings, please let us know by sending an e-mail message to email@example.com, calling us at 1-800-HELLO34 (1-800-435-5634), or writing to us at 77 Northeastern Blvd., Nashua, NH 03062. Hello Direct occasionally shares information about site visitors and customers with other reputable firms. You are welcome to exclude your name from such use by sending an e-mail message to firstname.lastname@example.org, calling us at 1-800-HELLO34 (1-800-435-5634), or writing to us at 77 Northeastern Blvd., Nashua, NH 03062.
Hello Direct takes all appropriate and reasonable steps to protect all information you share with us from unauthorized access or disclosure.
Hello Direct is committed to the principle of individual privacy, and is actively involved in and supports industry initiatives to preserve individual privacy rights on the internet. Personal data privacy is a new and rapidly changing area, and HelloDirect.com is evolving to meet these demands.
Hello Direct, in its sole discretion, may disclose customer information to comply with properly authorized civil, criminal or regulatory investigations or subpoenas or summons issued by government authorities.
Sale of Assets, Merger, Acquisitions, Bankruptcy
Customer information collected may be transferred as a result of a sale, merger or corporate transfer.
Frequently Asked Questions
What Information Is Collected?
We collect information from you that you provide when you login, join our mailing list, register with us, place an order, or participate in a contest, promotion or survey. Also, categories of information collected to complete your order include, but are not limited to, your name, e-mail address, postal address, phone number and credit card number. In addition, we may maintain a record of your purchases from Hello Direct. We may also acquire names and mailing addresses for select mailings for our trusted marketing partners. On occasion, we may combine information you provide with other demographic information available to us.
How Is My Information Used?
When you make a purchase from Hello Direct, we use your information to process your order and to answer your questions about the status of your order. We may use the information to provide you with periodic e-mails and mailings about Hello Direct merchandise, services and promotions. We may also send you e-mails to help us learn more about your shopping preferences. In addition, we use information about your product interests and purchases to help us improve our online store and your shopping experience. If you request a catalog from us, if you register with us, or if you purchase from us online or over the phone, you have the option to request marketing materials from us, and we may send you notices about our merchandise, services and promotions through mailings.
Will My Information Be Shared?
Hello Direct only shares information about our customers with affiliated companies and reputable third parties to provide better service to you. These services may include maintaining and managing customer information; providing customer services; taking and fulfilling orders; conducting Hello Direct promotions and surveys; and communicating effectively with our customers. We do not authorize those third parties to make any other use of your information or to send you unsolicited mailings. In addition, Hello Direct may share information that our customers provide us with trusted marketing partners. We also may share aggregated statistical or demographic information about you with third party companies in a manner that does not reveal your personal identity.
How do I access or change my information?
If at any time you want to change or review the information you have provided, simply sign on to HelloDirect.com and click on "My Account" on the navigation bar. You will then be able to change any information stored in your account. Be sure to click "Save" when you complete your changes.
How do I remove my information?
If you would prefer not to receive our mailings - just let us know. You may submit your request to unsubscribe directly at HelloDirect.com. To access this feature, click here. In addition, if you have received an e-mail from Hello Direct, you may also reply with the word "unsubscribe" in the subject line. You may also contact us as follows:
How does HelloDirect.com make sure my order information is secure?
The safety of your credit card information is important to us, and as such, Hello Direct has taken measures to protect the security of your online order information.
Does HelloDirect.com link to other sites?
The HelloDirect.com website may include links to other websites that are not under our control. These other websites have their own policies regarding privacy that you should review. Hello Direct has no responsibility for these linked websites.
How does HelloDirect.com protect children's privacy?
Hello Direct is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13 years of age. Hello Direct does not sell products for purchase by children.
Changes to this Statement
Hello Direct may update the Privacy & Security Statement from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because by visiting our website, you agree to accept any such changes to these policies. Except as otherwise mentioned herein, this Privacy & Security Statement only addresses the use and disclosure of information we collect from you on our website.
If you have any questions about our Privacy & Security Statement, please contact us:
December 6, 2013