Customer Service

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Contact e-mails/phone

Customer Service

xpressit@hellodirect.com

1-800-435-5634

Call your friendly, knowledgeable Customer Care Team for answers to all your questions, or for help in making your product selections. Monday through Friday from 8 a.m. to 5 p.m. EDT.

Technical Support

xpressit@hellodirect.com

1-800-964-6444

Don't panic! We're here for you just give us a call. We'll walk you through any questions you may have about installation, how to use a feature, how to add an accessory, or any other question you may have. And, we'll support you for the entire life of your product - free of charge! Monday through Friday from 8 a.m. to 5 p.m. EDT.

Corporate Accounts

xpressit@hellodirect.com

1-888-208-0102

For Corporate Accounts, you are assigned an account manager to be your single point of contact. From initial product assessment through the buying process and onto delivery, we'll make the entire procurement experience effortless and positive. Monday through Friday from 8 a.m. to 5 p.m. EDT.

Why buy from Hello Direct?
We are committed to serving you with exceptional, personalized support and service. And as a leading business-to-business provider of headsets, phones, conferencing solutions and more, we understand our responsibility to provide you with the latest and most reliable products on the market today. You'll find over 1,400 products on our site and everyday we're adding more. We take our promises seriously and here are just a few that we make to you... everyday!

Our Promise To You

FREE Lifetime Tech Support
You've done the research, you've read the product description, and, well, the picture looked very cool. But when you take it out of the package, you're not so sure how to hook it up.
Don't panic! We're here for you — just give us a call. We'll walk you through any questions you may have about installation, how to use a feature, how to add an accessory, or any other question you may have. And, we'll support you for the entire life of your product — free of charge!
So, call as often as you want with whatever questions you may have. We're always glad to hear from you!
Reach one of our helpful Technical Support Specialists by calling

1-800-435-5634

Monday through Friday, 8 a.m. to 5 p.m. EDT. Or, email hitech@hellodirect.com for a quick response.
On-Call Product Experts
Need a friendly, knowledgeable expert to help you decide which product is best for you? Our Customer Care Team is ready to answer all your questions — in fact we're here to help before, during, and after your purchase.
Reach one of our experts by calling

1-800-435-5634

Monday through Friday, 8 a.m. to 5 p.m. EDT. Or, email xpressit@hellodirect.com for a quick response.
100% Satisfaction Guaranteed
We hope you are completely satisfied with your purchase. If you have any problems or questions, please call our toll-free HOTLINE:

1-800-964-6444

to speak with a Hello Direct Technical Support Specialist who will do everything possible to help you. For complete Guarante and Return Policy information, go to: www.HelloDirect.com/Returns.
Product Warranty
Order with confidence! Most products come with a minimum
1-year warranty. And, most corded headsets are backed by a
2-year warranty from the date of purchase.
FAST Secure Ordering
We want your experience shopping online to be safe, quick and reliable—from the moment you add something to your cart to the arrival of your shipment at your front door. Our website utilizes Netscape's Secure Socket Layer (SSL) encryption to provide a secure channel for transmitting information. Plus, we ship 90% of our orders the same day we receive them. So when you order by 4:00 p.m. EST count on having your products tomorrow!
Ordering and Shipping
At HelloDirect.com, we guarantee fast shipping. Why? Because we know how frustrating it can be to find the product you've been looking for—and have to wait weeks for it to arrive. That's why we ship 90% of our orders the same day we receive them. Take a moment to browse our shipping and ordering policies below. If you have any questions, call us at 1-800-435-5634 (1-800-HELLO34), toll free.
Available shipping options
  • UPS Next Day Air Early A.M. (8 A.M. to major cities)
  • UPS Red (10:30 A.M. Next Day)
  • UPS Blue (End of 2nd business day)
  • UPS Ground (1 to 6 business days)
  • USPS STD Mail - non-traceable (7 to 14 business days )
Tax
Orders shipped to the states of California will have sales tax added to their order totals.
Intl. and territory shipments
International and territory shipments
For shipments to the U.S. Virgin Islands and Guam, please note that the customer is responsible for all customs and duty charges.
Our standard shipping method to Guam is UPS Red (Next Day by 10 a.m.). For additional shipping options and rates, please e-mail us at ordering@hellodirect.com.
Due to government restrictions, licensing/certification requirements, and telephone network compatibility issues, our products are not currently available for shipment outside of the United States (including Canada). Our products have not been tested for use outside of the United States. Many of our products may not be compatible with the telephone equipment and electrical requirements of other countries.
Tracking packages
Please e-mail ordering@hellodirect.com for information on your shipments.
Backorder policies
Direct does not currently show inventory levels on site. Notice will be sent by e-mail within 24 hours of backorder status. Shipping prices are unaffected by backorders. If you need an item overnight and you wish to verify if it is in stock please e-mail us at ordering@hellodirect.com. Shipping is calculated based on number of days it takes the carrier to deliver the package once it is in their hands, not how many days it takes us to get the product to you. Ordering an item does not guarantee that it is in stock. Orders will be held until the order is complete unless otherwise requested.
Payment methods
Hello Direct accepts: Visa, MasterCard, American Express, Novus, Discover, and Diners Club

By phone: 1-800-435-5634 (1-800-HELLO34)

By fax: 1-800-456-2566

By mail:
Hello Direct
77 Northeastern Blvd.
Nashua, NH 03062
Purchase Order Policy
1. A purchase order will be required for all open term orders
     being placed over $500.00.
2.  A purchase order will be required for all Government
     (Federal, State, Local) or Educational facility orders
     regardless of dollar amount.
3.  Hello Direct reserves the right to request additional
     information such as a completed credit application or
     purchase order regardless of dollar amount.

Please fax all purchase orders to:
Hello Direct Inc.
Attn: Sales
Fax: 1-800-456-2566
Corporate Accounts

Corporate Accounts/Volume Purchase Program: How to open an account

Does your company order 50 or more headsets per year? Or 4 or more teleconferencing units? If so, you're entitled to your own Corporate Account Executive, and a host of other benefits. To learn more about the Hello Direct Corporate Accounts Program, e-mail at xpressit@hellodirect.com or call our toll-free Corporate Accounts hotline at 1-888-208-0102.
Pricing discrepancies

Pricing discrepancies/typographical errors

We're only human. Therefore, from time to time it is possible that we may publish a price on this web site that is incorrect. Such an inaccuracy may relate to pricing and availability. We reserve the right to correct any errors, and to update information at any time without prior notice. We apologize for any inconvenience an occasional error or omission may cause you, and we hope you will continue to find ordering from HelloDirect.com as convenient and satisfying as we intend it to be. Our customers mean everything to us.
Return Policy
To return a product for exchange, company credit, or refund, call us at 1-866-832-2360 within 30 days of the invoice date to receive a Return Authorization (RA) number. Once you have received your RA Number, you will have 10 days to return the product to Hello Direct.
Please follow the directions below to ensure your return can be properly processed.
Steps to Return a Product:
  1. You'll need a Return Authorization (RA) number.
    We are happy to accept your return within 30 days of the date your purchase was invoiced. You'll be given an RA number to expedite the process. Returns received with invalid, expired, or no Return Authorization number on the label will be refused and returned to you. For defective devices that are past the 30-day return period, you will need to contact the manufacturer directly for warranty service.

    Certain products are Non-returnable/Exchangeable regardless if they are within the 30-day return period. These include Polycom, Revolabs, Clearone, Ultratech, Snom, Knoftel. PBX phones, and PBX phone systems. For non-returnable defective items, contact the manufacturer directly for warranty services.

    All Non-Defective Product Returns received within the first 30-days from invoice will be charged a 15% restocking fee. Returns must be 100% complete, in the original unopened manufacturers UPC container and undamaged, or Hello Direct reserves the right to refuse the shipment.

  2. Write your RA number on the package.
    For your convenience, Return Labels can be found here. Simply write your RA Number and mailing address on the label and attach it securely to a shipping box. Returns must be complete where all blank warranty cards, accessories, and documentation provided by the manufacturer must be included in the box. Credit will not be given for incomplete or inaccurate returns. Once you have received your RA Number, you will have 10 days to return the product to Hello Direct.
  3. Return by a traceable carrier.
    Please keep your original tracking number as proof of return. Hello Direct is not responsible for returned purchase(s) lost by carriers. If you are using U.S. mail, please send by certified mail.

Please note: Hello Direct reserves the right to charge up to a 15% restocking fee if these return procedures are not followed. Credit card refunds may be made ONLY to the same card used for the original purchase.

Address for returns:
   Hello Direct Service Center
   77 Northeastern Blvd.
   Nashua, NH 03062

Contact e-mails/phone numbers:
   Customer Service:
   xpressit@hellodirect.com 1-800-435-5634 (1-800-HELLO34)
   Corporate Accounts:
   xpressit@hellodirect.com 1-888-208-0102
   Returns:
   xpressit@hellodirect.com 1-800-964-6444
Warranties

Hello Direct Product Warranty Information

100% Satisfaction Guaranteed!
We want you to be completely satisfied with your purchase. If you have any problems or questions, please call 1-800-964-6444. If our Technical Support Specialists can't resolve the problem, we'll gladly give you an exchange, company credit, or replacement. Original invoiced shipping charges are not refundable. PBX phones, GPS Systems, Polycom® VoIP products, Polycom and Sony videoconferencing products, and special orders cannot be returned for credit.
Hello Direct Brand Unconditional Product Warranty
Order with confidence! Most products come with a minimum 1-year warranty. Most corded headsets are backed by a 2-year warranty, and subject to all terms, conditions, and limitations set forth in this standard Hello Direct Product Warranty, which is included with each product shipped.
If a Hello Direct brand product fails, as diagnosed by an authorized Hello Direct Customer Service Representative, we will repair the product without charge or replace it without charge with an identical product, if available, or a product of equal or greater function and value, at our option.
The Hello Direct Warranty does not apply to any product that has been altered or modified, or used in any manner contrary to written instructions provided by Hello Direct. Consumable parts such as cords, ear cushions, clothing clips, microphone screens, and batteries are not covered by this warranty. In no event shall Hello Direct be responsible for any incidental, special or consequential damages, even if it has been notified of the possibility of such damages.
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