Polycom CCX 500 MS Teams Business Media Phone w/ Handset

(0)No Reviews yet
SKU: PLY-2200-49720-019
MPN: 2200-49720-019
  • Touchscreen convenience, 5" muti-touch LCD display
  • Award-winning Poly audio technology
  • Powerful chipsets support next-generation features like NoiseBlock AI
  • Bluetooth, 2 USB ports (Type-A, Type-C)
NOTE: Return Restrictions May Apply

Polycom CCX 500

MS Teams Business Media Phone w/ Handset


  • Touch screen convenience with a 5" multi-touch LCD display
  • Hear every nuance with award-winning Poly audio technology
  • Powerful chipsets support next-generation features like NoiseBlock AI
  • Bluetooth and two (2) USB ports (1 x Type A, 1 x Type C) to connect a headset—and more

Poly CCX 500 is destined to be the "office standard" in the next-generation CCX phone family. With a 5-inch color touchscreen, Bluetooth, and Android 9-powered performance, this phone takes audio quality even further. And you can choose a phone with a handset or install it with your favorite headset with the new, modern "no handset" model.

Hear every nuance with industry-leading audio quality, featuring Poly HD Voice (100-200 kHz) and Poly Acoustic Clarity. Eliminate distracting background noise with Poly Acoustic Fence. Plus, the speakerphone supports advanced noise blocking technology.

Never miss a word of inflection with a Poly CCX business media phone. Featuring legendary audio and the native Microsoft Teams experience, it's designed for the way you work: at your productive best.

Click here for return policy information.

console, handset with handset cord (handset model only), Network LAN cable - CAT5e, desk stand, setup sheet
User interface features:
  • Gesture-based, multitouch-capable touchscreen
  • 5-inch color LCD (720 x 1280 pixel)
  • 9:16 aspect ratio Screensaver
  • On-screen virtual keyboard
  • Voicemail support
  • Adjustable base height
  • 1 USB type-A port (2.0 compliant) for media and storage applications
  • 1 USB Type-C port (2.0 compliant) for media and storage applications
  • Integrated Bluetooth 4.2
  • Unicode UTF-8 character support
  • Adjustable font size selection (regular, medium, large)
  • Normal and dark mode
  • Multilingual user interface* including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish
  • *Planned localization

Audio Features:
  • Poly HD Voice technology delivers lifelike voice quality for each audio path: handset, hands-free speakerphone, and optional headset
  • Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
  • TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
  • Frequency response—100 Hz–20 kHz for handset, optional headset, and handsfree speakerphone modes
  • Codecs: G.711 (A-law and ?-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC
  • Individual volume settings with visual feedback for each audio path
  • Voice activity detection
  • Comfort noise generation
  • DTMF tone generation (RFC 2833 and in-band)
  • Low delay audio packet transmission
  • Adaptive jitter buffers
  • Packet loss concealment
  • OPUS support

Headset and handset compatibility:
  • Dedicated RJ-9 headset port
  • Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
  • Compliant with ADA Section 508 Subpart B 1194.23 (all)
  • Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
  • Compatible with commercially available TTY adapter equipment
  • USB headset support
  • Bluetooth headset support

  • 802.1X authentication and EAPOL media encryption via SRTP
  • Transport layer security (TLS)
  • Encrypted configuration files
  • Digest authentication
  • Password login
  • Support for URL syntax with password for boot server address
  • HTTPS secure provisioning
  • Support for signed software executables

  • Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0) 13W (Max)
  • External universal AC/DC adapter (optional) 48VDC @ 0.52A (25W)
  • ENERGY STAR® rated

  • CCX 500 with handset carton weight: 1.28 kg (2.82 lbs)
  • CCX 500 without handset carton weight: 0.73kg (1.61 lbs)

Warranty: 1 year

Ratings & Reviews

No reviews available

Be the first to Write a Review