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How to Use Technology to Improve Customer Service

Hello Direct offers new technology in customer service and a wide array of world-class products.

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Hello Direct
Published on
September 14, 2021 10:35:06 AM PDT September 14, 2021 10:35:06 AM PDTth, September 14, 2021 10:35:06 AM PDT

Customer service can be a deal breaker these days, but simply having great customer service often isn't enough. It's not enough to have the right attitude; you also need the right equipment to address the issues that may crop up while doing business.[1] This means that new technology for customer service is absolutely critical. It's possible to learn how to improve quality customer service with technology. A variety of products can help with this. Here's a look at some of the best products.


Speakerphone

One of the many products that we offer at Hello Direct is advanced speakerphones. This includes the Yealink CP900, a portable USB/Bluetooth speakerphone with crystal clear sound quality, ideal for on-the-go and meetings of up to 6 people. This is a great hybrid work solution to easily transport to and from different workspaces. It connects via USB or Bluetooth and comes with six built-in microphones. There is no dead spot on this speakerphone.


Headsets

When you think of equipment used by customer service agents, you're almost certainly imagining representatives on the phones with comfortable headsets strapped around their heads. The Yealink UH33 is the perfect headset for these purposes. It comes with many benefits, including comfort, USB plug-and-play setup, 3.5mm connectivity for mobile devices, and HD voice capabilities. They are currently discounted and on sale for a mere $55.99 a unit.


Webcam

In the modern office environment, providing customer service and engaging in sales calls essentially requires a high-quality webcam that can be used in a variety of settings. This includes using them to demonstrate how to use products or how to set them up in the first place.


Among the better webcams on the market today is the JPL Vision+. It can be used perfectly for videoconferencing and can easily be plugged into a computer and used right away. It is small and portable, so employees can bring it home with them or use it at the office. It comes with two built-in microphones that make it ideal for conference room use, and it can be mounted in a variety of ways, including on a desk or a computer.


These products barely scratch the surface of the extensive offerings that Hello Direct has for you or your business. If you're looking for the best customer service options, contact our team at Hello Direct. We offer a massive catalog of new technology that can improve your customer service skills. All of the products listed above can be purchased from our website at affordable prices.


Images:

Photo by Mapbox on Unsplash.


References: 

[1] https://blog.hubspot.com/service/importance-customer-service


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