If you use Neat audio and video devices, you'll be excited to know that the newest software deployment, Neat Pulse, is now on general availability (GA). Neat Pulse represents a whole new way to manage all the devices within your organization from a single login. Take control of your conferences and meetings in a whole new way, improving both efficiency and employee well-being.

Neat Pulse: What Is It?

Neat Pulse is a full-service software as a service (SaaS) that gives businesses access to the Pulse Control Platform, a single place to monitor and manage all your devices. Here are just a few of the benefits.

Monitor Device Status Remotely

The platform shows a "neat" visual list of every deployed device and its current status. If it's in use, you'll be able to see that. You can also see if it has the most recent updates and what apps it can access. For example, if you need all devices to use Microsoft Teams, you can define that access within the Pulse Control Platform. It's easy to group devices to show which are being used in a particular room or by a specific division within your organization.

Restart Devices and Retrieve Error Logs

Have you tried turning it off and on again? When errors occur, you can restart devices remotely to help your team members get back on a call or stay involved in meetings. You also get to see the logs of any device faults in a single location.

Real-Time Monitoring of Room Occupancy and Air Quality

Devices like the Neat Bar Pro have integrated light, humidity, and air-quality sensors. As a room fills up, attendees can become uncomfortable without regular breaks or air conditioning. With Neat Pulse, you can swiftly see the status of any meeting space. Managers can use this information to decide when groups need breaks. You can also use historical data to change the number of on-site attendees, potentially inviting some team members remotely to create more pleasant meeting rooms for everyone.

Keep Every Device Up To Date

One of Neat Pulse's primary advantages is the ability to keep all of your devices updated with the latest software without physically interacting with those devices. Instead of manually updating individual pieces of hardware spread throughout your facility, the management software allows remote updates that ensure every Neat device has the latest features.

It's also possible to configure devices remotely. You can adjust settings as needed from the control panel, potentially updating configurations on the fly to suit changing meeting rooms.

Who Can Use Neat Pulse?

Anyone who uses devices from Neat (also known as Neat Solutions) can get set up with a Neat Pulse plan. The more devices you have, the greater the benefits — although the platform is still highly practical even if you only utilize one or two Neat devices.

Meeting administrators who manage multiple devices can benefit from the premium support options available from certain Neat Pulse plans. They can access support via an easy-to-use messaging interface. Neat technicians can log in remotely and securely to quickly assess faults and provide solutions. If a device hasn't updated or has become disconnected from a network, they can talk you through the next steps to get it working again.

Neat Pulse can also integrate with your own internal monitoring systems. Your business IT team can leverage the Neat Pulse API to keep data within the systems your teams already use. This can help with compliance, reporting, and employee uptake. Talk to a trusted communications technology provider to learn more about these capabilities.

Versatility and Freedom

Business buyers will be pleased to learn that there are a number of ways to get started with Neat Pulse. Neat offers three plans:

• The Starter plan, which offers end-to-end management and monitoring
• The Plus plan, which includes priority support and advanced troubleshooting, among other features
• The Pro plan, which comes with hardware replacement options, extended warranties, and priority shipments

As businesses grow, they can decide to invest in higher-spec plans to gain the advantages of additional features. For example, if it becomes unsustainable to wait for replacement devices, businesses may want to upgrade to the Pro plan. This gives them access to rapid device replacement should any issues arise, minimizing downtime and supporting business continuity.

If you want to learn more about software and hardware from Neat Solutions, contact Hello Direct for expert advice. Our customer care team is friendly, knowledgeable, and ready to answer your questions.