Enterprise Contact Center Program
Now you can Test Drive the Latest Headset Technology for FREE!
Hello Direct's Enterprise Call Center Program (ECCP) offers you Two Free Sample Kits per year of the latest technology in call center headsets & devices. You can test different brands, designs, form factors & technology to find the solutions that work best for your business.
We work directly with all major manufacturers shown below, so we can offer the best-in-class technology for your team's specific needs.
A Hello Direct consultant will work with you to customize a sample kit to help solve common call center and enterprise problems like:
- Agent comfort — Agents are wearing headsets 6-8 hours a day. Headsets with multiple wearing styles satisfy varied agent preferences, and help you standardize the technology for streamlined support.
- Customer Experience — your customer wants to feel as if they are the most important call your agents will take for the day, without hearing other callers in a busy, open office. Choosing a headset with excellent background noise cancelation is key to that experience.
- Customer and Agent sound quality — choosing the right speakers and microphones will let your agents clearly hear your customers and your customers clearly understand your agents . The right headset can mean fewer distractions, clearer sound, and seamless handling of customer calls.