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Warranty Information

100% Satisfaction Guaranteed!

We want you to be completely satisfied with your purchase. If you have any problems or questions, please call 1-800-435-5634. If our Technical Support Specialists can't resolve the problem, we'll gladly give you an exchange, company credit, or replacement. Original invoiced shipping charges are not refundable. PBX phones, GPS Systems, Polycom® VoIP products, Polycom and Sony videoconferencing products, and special orders cannot be returned for credit.

Hello Direct Brand Unconditional Product Warranty

Order with confidence! Most products come with a minimum 1-year warranty. Most corded headsets are backed by a 2-year warranty, and subject to all terms, conditions, and limitations set forth in this standard Hello Direct Product Warranty, which is included with each product shipped.

If a Hello Direct brand product fails, as diagnosed by an authorized Hello Direct Customer Service Representative, we will repair the product without charge or replace it without charge with an identical product, if available, or a product of equal or greater function and value, at our option.

The Hello Direct Warranty does not apply to any product that has been altered or modified, or used in any manner contrary to written instructions provided by Hello Direct. Consumable parts such as cords, ear cushions, clothing clips, microphone screens, and batteries are not covered by this warranty. In no event shall Hello Direct be responsible for any incidental, special or consequential damages, even if it has been notified of the possibility of such damages.